Frequently Asked Questions
Everything you need to know about Shoppi.
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How long does it take to set up Shoppi?
Setup takes about 5 minutes. Simply install Shoppi from the Shopify App Store, and our system will automatically sync your products. You can customize the appearance and start serving customers right away.
Do I need technical knowledge to use Shoppi?
No coding required! Shoppi is designed to work out of the box. Our self-serve setup guides you through customization, and everything can be configured through a simple dashboard.
How does Shoppi integrate with my Shopify store?
Shoppi installs directly from the Shopify App Store and integrates seamlessly with your store. It automatically syncs your products, collections, variants, and inventory. The chat widget appears on your storefront, and you can customize its appearance and behavior from the Shoppi dashboard.
Can I try Shoppi before committing?
Absolutely! All plans include a 14-day free trial with no commitment required. Shoppi is designed to drive sales right away, so you enjoy a positive ROI before you ever spend a dollar. Try Shoppi risk-free and see how it works for your store.
What if I exceed my plan's visitor limit?
We charge $10 per 1,000 additional visitors beyond your plan limit. You can upgrade to a higher plan at any time to save money.
Can I upgrade or downgrade my plan?
Yes! You can change your plan at any time from your Shoppi dashboard. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle. There are no penalties for changing plans.
How accurate is Shoppi's AI?
Shoppi is trained specifically for e-commerce and learns from your store's products and content. The AI improves over time and provides accurate responses for product questions, recommendations, and general inquiries. For complex or sensitive questions, Shoppi can gracefully hand off to your team.
Can I customize Shoppi's appearance and responses?
Yes! You can customize Shoppi's chat widget colors, position, and branding to match your store's look and feel. You can also customize the AI's tone, add custom responses for specific questions, and configure which products or collections Shoppi should recommend.
Can Shoppi handle product variants and complex inventory?
Absolutely. Shoppi understands your full product catalog, including variants (sizes, colors, materials), inventory levels, and pricing. It can recommend specific variants based on customer preferences and will never suggest out-of-stock items.
How do I track Shoppi's performance?
Your Shoppi dashboard provides in-depth analytics on conversations, escalations, orders, and revenue attributed to Shoppi. You can review chat transcripts anytime and share feedback to keep the experience improving.
Will Shoppi slow down my store?
No. Shoppi's chat widget is lightweight and loads asynchronously, so it won't affect your page load times or store performance. We've optimized for speed to ensure the best experience for your customers.